The MTC respects the right of our individual members, patrons, customers, suppliers and colleagues to decide when and how their personal information is used. We are bound by the Privacy Act 1988 (Cth) including the Australian Privacy Principles (APPs), which regulate how we collect, use, disclose and store personal information.
What kind of information do we collect and hold?
Information we collect from you:
The information we collect from you when you attend an event at MTC premises (or arranged by us elsewhere), purchase items from us or from other suppliers on MTC premises, purchase tickets from the MTC, complete MTC membership application or renewal forms, arrange a function or event at MTC premises, enter a competition we have advertised or contact us with any other request, query or complaint may include:
If you don’t provide some or all of this information, we may not be able to provide our services to you effectively or at all, or respond effectively to your request, proposal, query or complaint.
We may also collect your personal information from publicly available sources or from third parties (e.g. from an organisation that makes a purchase, booking or enquiry on your behalf). We may also obtain your personal information from owners, bookmakers, trainers and other suppliers of goods and services wishing to conduct business at the MTC’s premises.
Information from our interactions with you:
When you communicate or interact with us such as by telephone or email or by visiting the MTC’s premises, we hold information about those interactions. The types of information we store include:
We may also receive and record information when you visit our website or view our social media accounts from your internet browser, including statistics on page view, date and time you visited the website, traffic to the MTC website, IP address, device data, referral URLs and web log information.
Information from other sources:
We may use social media platforms and other interactive online forums through which we promote and provide our services. We may collect your personal information when you interact with us or mention the MTC in public forums while using platforms such as Facebook, Instagram, Twitter and YouTube.
How do we hold and protect personal information?
Personal details collected by the MTC are stored on secure servers that have protection from unauthorised access. Our security measures are industry standard. We have implemented strict systems and procedures designed to ensure that personal information the MTC holds is protected from misuse, loss, unauthorised access, or modification. We will take all reasonable steps to ensure that the information we hold about you is secure, accurate, complete and up to date. To assist us in keeping personal information up to date, you should contact MTC if any of the information provided to us changes or becomes incorrect.
Where appropriate, MTC’s website provides a secure environment by using Secure Sockets Layer (SSL). This establishes a session, and encrypts all traffic, between MTC’s web server and the user’s browser. Users who choose to access their personal or mobile devices by utilising MTC supplied cables or wireless internet access should note the following information will be recorded:
MTC will store any credit card details in a secure database but will retain this information for only so long as is necessary to fulfil the immediate purpose for which the information was collected or as required by law.
How do we use your personal information?
The MTC may use your personal information if it is reasonably necessary for the purposes of carrying out our business and operations, including to:
You specifically consent to us using your personal information (and sensitive information where necessary) for marketing activities and promotions, including providing newsletters, alerts, advertisements, associated services, public information campaigns and web content we think you might be interested in. In the event you do not wish to receive such marketing and promotions communications, you may opt-out using the unsubscribe mechanism contained in the communication or by contacting us using the contact details at the bottom of this policy.
How we share your personal information:
The MTC may disclose the information we collect from you as follows:
The MTC takes all reasonable steps, in the circumstances, to ensure that all our service providers do not breach privacy laws in relation to that information and agree to protect the privacy and security of your personal information and use it only for the purpose for which it is disclosed.
The MTC may disclose or transfer your personal information to our service providers located outside of Australia. This includes the disclosure of personal information on our databases to a service provider currently located in England for the purpose of data analysis and to assist us in tailoring our products, services, marketing and other business activities to best suit our members and other patrons. We may engage other suppliers of services in other countries from time to time.
Marketing and Communications:
Cookies and Similar Technologies
If you wish to disable or remove cookies, please see the “Help” section of your browser or mobile device. Each browser or device handles the management of cookies differently, so you will need to refer to your appropriate “Help” documentation. Cookies are essential for certain features of our websites to work properly. Without the cookies and similar technologies used on our websites, we may not be able to provide certain services and features and our websites may not perform as smoothly as we would like.
The MTC maintains an active marketing program, which is delivered with a view to providing our visitors with relevant information about upcoming events and exhibits. You specifically consent to us using your personal information for marketing activities and promotions, including electronic newsletters, alerts, advertisements, associated services, public information campaigns and web content we think you might be interested in. In the event you do not wish to receive such marketing and promotions communications, you may opt-out using the unsubscribe mechanism contained in the communication or by contacting us using the contact details below.
From time to time, our marketing team may send emails or SMS messages about upcoming events or special offers, including about special deals available during your visit to one of the MTC’s premises. You can choose to opt-in to or opt-out of these communications at any time as outlined below.
The MTC commissions photographers to attend racedays as well as non raceday events to photograph the event and general environment at such occasions including images and videos of patrons for the purpose of using them in our promotional material in the future. This professional material may include material on our website, and advertising materials in hard and soft copy. A video or photograph of a patron may amount to personal information and be used for promotional purposes and shared with relevant third-party partners for the purposes of promoting racedays and events held at our premises.
We note that as part of the terms and conditions of entry to MTC premises, the MTC may use images of race day patrons from promotional purposes.
Media and Report
Links to other websites
The links contained in MTC’s websites should in no way be construed as an endorsement, approval or recommendation by MTC of the owners or operators of the linked websites or of the content, products or services contained on or referred to by the linked websites.
Job Applicants, Employees and Service Providers
Information we collect from job applicants and from any individuals who propose to provide services to MTC varies, but may include:
If you don’t provide some or all of this information, we may not be able to respond effectively to your request, application, proposal, or other communications with us.
We may collect personal information about you from references you supply as a job applicant or as a supplier to MTC. We may obtain your personal information from recruitment agencies who you have dealt with. We may obtain publicly available information about you, such as from LinkedIn or a corporate website.
The MTC will use your personal information to assess your application or proposal and then, if you are successful, in an ongoing relationship with you. We may also use your personal information for other purposes that are reasonably necessary for the purposes of carrying out our business and operations.
In regards to job applicants, employees and service providers, in addition to the ways in which we disclose personal data generally, the MTC may also disclose the information we collect from you as follows:
Previous suppliers or job applicants may receive communications from us about upcoming positions available or services required by the MTC.
It is important for employees to note that personal information about them contained in MTC records will usually be the subject of an exemption under the Privacy Act that applies to employee records. Employees do not have the right to access or seek correction of these records. If an employee’s personal information happens to change during the course of their employment, they are required to update their details via the Employee Self Service (ESS) platform or by contacting a representative from Payroll.
Managing your personal information
You have the right to access and correct your personal information held by the MTC.
Please contact us via our contact information below if you:
We will respond to your enquiry within a reasonable time. If you are not satisfied by our response, you may contact the Office of the Australian Information Commissioner (Tel: 1300 363 992 or email: [email protected]).
Please contact us if you would like to access your information or have any further questions or concerns about your privacy, and our conduct online.
Email: [email protected]
Phone: 9663 8400
Mail: Privacy Officer, Human Resource Business Partner, Murrumbidgee Turf Club, Slocum Street, Wagga Wagga NSW 2650.
Changes to our policy